Salmat VeCommerce brings voice biometrics to Aviva Australia
Aviva Australia has launched an application of voice biometrics for their telephone banking customers.
In a bid to improve customer service, convenience and security, the new voice biometric authentication will identify users by their unique voice characteristics, and direct them to the appropriate adviser.
National Australia Bank (NAB) rolled out the voice biometric system earlier in the week, and general manager Brett Feldon said: “The new deployment at Aviva Australia shows the maturity and growing acceptance of voice biometrics by some of the world’s leading financial institutions. In an increasingly competitive environment where there is heightened pressure to provide better customer service as well as boost security by removing the reliance on PINs and passwords, we expect other global players to follow their example.”